• Before filing your claim or requesting benefits, read all instructions carefully. Your Social Security Number is required and will be shared as authorized by law.


• Ensure you answer all required questions accurately to process your claim successfully.


• Use Help Screens for clarification if needed.


• Complete your application by midnight Eastern time on Saturday to avoid data loss.


• Avoid leaving the Internet Claims System idle for more than 50 minutes to prevent session termination.


• Take responsibility for filing claims and seeking assistance, even during site unavailability.


• State law mandates accuracy; false statements may lead to legal consequences.


• When using a public computer, always log off to protect your claim information.


• For help, contact the UI Assistance line at 502-564-2900

If you suspect your identity has been stolen and a fraudulent claim was filed in your name, you should contact us immediately at 502-564-2387

Victims can report instances of identity theft to the Federal Trade Commission by filling out a report online or calling 877-438-4338

You are encouraged to contact local law enforcement and present them with a copy of your FTC Identity Theft Report, a government-issued ID, proof of your current address, and any proof that your identity has been stolen. You can file an online complaint with the FBI’s Internet Crime Complaint Center